FAQ
Opening hours, booking, what to wear, prices and our 8-hour cancellation policy. Still stuck? Call 07367 186767.
We are at 67 Hatfield Road, St Albans, Hertfordshire AL1 4JE. We are open every day from 10am to 8pm.
Yes. There is street and side-road parking near the salon. Some bays are limited to one hour at certain times of day, so please check the signs. You can also park at Morrisons, 244 Hatfield Road, which lists free customer parking with a maximum stay of three hours. Those rules belong to the supermarket, so check its signs when you arrive.
St Albans City station is about a 7 to 10-minute walk from the salon. Use the Get directions button on our contact page for a walking route. If you arrive at St Albans Abbey station, finish your journey by bus, taxi or cycle.
Book online at any time: choose your treatment first, then your therapist and a time. You can also call 07367 186767.
Yes. When you book online you choose your treatment first, then your therapist. Our staff rota shows who usually works each day.
For firm pressure, choose Deep Tissue or Thai Deep Mix. For stretching while you stay clothed, choose Traditional Thai. For a gentle, relaxing oil massage, choose Relax Thai Therapy, Swedish or Aromatherapy. If you train hard, choose Sports Massage, and for desk tension, Head, Neck & Shoulder. If you are still unsure, call 07367 186767 and we will help.
You decide. Tell your therapist how firm you like the pressure and they will tailor the session to you.
For traditional Thai, wear loose, comfortable clothing. For oil massages you undress to your comfort level, you stay covered with towels, and underwear stays on. We have showers and towels.
Yes. Every treatment, including traditional Thai, is given on a massage table.
Most treatments are £70 for 60 minutes and £105 for 90 minutes. Deep Tissue and Thai Hot Oil are also available for 120 minutes at £135. Hot Stone, Herbal Compress and Body Scrub are £135 for 90 minutes. Couples massage is £135 for 60 minutes or £205 for 90 minutes, for two people. 4 Hands massage is £140 for 60 minutes. See our price list.
We accept all major debit and credit cards, including Amex, plus cash. Online bookings are paid in advance when you book. There is a discount when you pay in cash in person at the salon.
Yes. Buy a gift voucher online, call 07367 186767 or ask in the salon. Vouchers are valid for 6 months from the date of purchase and are non-refundable. To use one, quote the voucher code when you book and bring the voucher to your appointment.
A couples massage is two people, each with their own therapist, side by side in our couples room. It is £135 for 60 minutes or £205 for 90 minutes, for two. 4 Hands is two therapists working on one person at the same time, £140 for 60 minutes. Both pages have a day and pair picker so you can book a pair who work together.
Couples massage is for two people and can be booked online on our couples page. 4 Hands is two therapists working on one person, and can also be booked online. For groups of 3 or more, please call 01727 537180 rather than book online.
Please arrive 5 to 10 minutes before your appointment. If you arrive late, your treatment time will be reduced so that the next client is not delayed, and the full price still applies. If you arrive more than 15 minutes late, we may treat your appointment as a no-show and apply the full charge. If you are running late, call us on 07367 186767.
Please give at least 8 hours’ notice to cancel or change a booking. Cancelling or changing with 8 or more hours’ notice is free of charge. Cancellations with less than 8 hours’ notice, and missed appointments, are charged at 100% of the treatment price. To cancel, please call us on 07367 186767.
Yes. We treat adults aged 18 and over only, and proof of age may be requested.
No. We do not offer pregnancy massage, so please do not book any of our treatments if you are pregnant. We recommend a specialist prenatal massage therapist.
Please tell us about any medical conditions, injuries, allergies or medication before your treatment begins. This includes skin conditions, recent surgery, heart conditions, high or low blood pressure, diabetes, or any allergies to oils or fragrances. If you are unsure whether massage is suitable for you, please check with your GP before booking. We may adapt or decline a treatment for your safety. Our terms list the details.
Yes. We send a reminder 24 hours before your appointment and another 2 hours before. The 2-hour text asks you to reply YES.